Managing Conflict for Teachers and Educational Support Personnel

This course will prepare teachers and educational support personnel to better manage conflicts in the school environment, with a focus on student interactions. You will learn what causes conflict, effective ways to respond to conflict, how to manage conflicts with your coworkers, and how to de-escalate angry parents and students. Finally, you will learn about restorative practices and how they improve relationships in the educational setting. The purpose of the course is to improve relationships, increase job satisfaction, reduce negative interactions, and equip school personnel with skills to resolve conflicts in ways that are mutually beneficial. Details